Telecaller

18 hours ago

Lasudia Mori Indore Madhya Pradesh, India CHAURASIYA TRADE & SALES Full time

**Job Summary**

**Key ResponsibilitiesOutbound Calling**:

- Contact potential or existing customers to inform them about our products and offers.
- Explain product details, pricing, and services to clients.

**Inbound Support**:

- Handle incoming customer queries and provide accurate solutions or escalate issues to relevant departments.

**Customer Relationship Management**:

- Maintain strong customer relationships by following up on leads and ensuring satisfaction.
- Collect feedback and work towards enhancing the customer experience.

**Sales Coordination**:

- Support the sales team by generating and qualifying leads over calls.
- Schedule appointments for field representatives, if needed.

**Record Management**:

- Accurately document customer interactions, inquiries, and feedback in the Vyapar ERP system or other CRM tools.
- Update and maintain a detailed database of customers and leads.

**Computer Proficiency**:

- Use MS Office tools (Word, Excel) and CRM tools for data entry, reporting, and record management.
- Efficiently work with Google Workspace tools such as Google Sheets, Docs, and Slides for data collaboration and presentation purposes.
- Basic knowledge of networking, troubleshooting connectivity issues, and ensuring smooth communication across platforms.
- Operate software like Vyapar ERP and Tally Prime for documentation and coordination.

**Upselling & Cross-Selling**:

- Promote additional products and services to existing customers where applicable.

**RequirementsEducation**:

- Minimum 12th Pass; Graduate preferred.

**Experience**:

- 1-5 years of experience in telecalling or a similar role is preferred, but freshers with good communication skills are welcome.

**Skills**:

- Strong communication skills in Hindi and English (other regional languages are a plus).
- Polite, persuasive, and patient telephone etiquette.
- Sales-oriented mindset with target achievement capabilities.

**Salary & Benefits**
- Performance-based incentives.
- Professional growth opportunities in the tyre industry.
- Friendly and supportive work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Lasudia Mori, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (required)
- Telesales: 1 year (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (required)
- Telesales: 1 year (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (required)
- Telesales: 1 year (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (required)
- Telesales: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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