Telesales Agent

**Job Title: Telesales Agent**

We are seeking **Freshers and Experienced** Telesales Agents who are energetic, motivated, and ready to thrive in a fast-paced sales environment. Whether you’re starting your career or have prior telesales experience, we are looking for individuals who excel at making outbound calls, building rapport with potential clients, and closing sales over the phone. As a Telesales Agent, your role will be crucial in driving revenue and expanding our customer base through effective communication and persuasive sales tactics.

**Key Responsibilities**:

- **Outbound Sales Calls**: Make outbound calls to potential customers, introducing products and services, and generating sales opportunities.
- **Lead Qualification**: Identify and qualify leads based on their needs, interests, and readiness to buy, ensuring efficient use of time and resources.
- **Product Knowledge**: Effectively explain product features, benefits, and pricing to prospects, tailoring your pitch to meet their specific requirements.
- **Building Rapport**: Develop and maintain relationships with potential clients by actively listening to their needs, responding to inquiries, and providing relevant information.
- **Sales Conversion**: Close sales by overcoming objections and persuading prospects to make a purchase or commit to a service offering.
- **Data Management**: Accurately record customer details, interactions, and sales progress in CRM tools (e.g., Salesforce, Zoho, HubSpot) for follow-up and tracking purposes.
- **Performance Targets**: Consistently meet or exceed monthly sales targets, striving to improve performance through effective sales techniques.
- **Customer Feedback**: Gather insights from customers about their experience and provide feedback to the team to improve services or sales strategies.
- **Team Collaboration**: Work closely with other sales team members, managers, and departments to ensure a smooth sales process and deliver exceptional customer experiences.

**Key Skills and Qualifications**:

- **For Freshers**: Excellent verbal communication skills, a positive and confident attitude, and a desire to develop your career in sales.
- **For Experienced Professionals**: Proven experience in telesales, telemarketing, or inbound/outbound sales with a strong track record of meeting sales targets.
- **Sales Skills**: A solid understanding of the sales cycle, including lead generation, qualification, objection handling, and closing.
- **Communication Skills**: Clear, persuasive, and engaging verbal communication skills, with the ability to connect with a wide range of people.
- **Active Listening**: The ability to listen carefully to customers’ needs and respond appropriately, building trust and rapport.
- **Objection Handling**: Proficiency in handling objections and turning a "no" into a "yes" by addressing concerns effectively.
- **CRM Proficiency**: Familiarity with CRM software (Salesforce, Zoho, HubSpot) to track leads, sales activities, and customer interactions.
- **Time Management**: Ability to manage a high volume of calls, prioritize tasks, and stay organized to meet deadlines and sales targets.
- **Motivation & Goal-Oriented**: A strong drive to achieve and exceed sales goals, with a high level of self-motivation and determination.
- **Resilience & Adaptability**: Ability to stay positive and motivated even in the face of rejection, adjusting your approach to meet client needs and expectations.
- **Team Player**: Ability to collaborate with team members and share insights for continuous improvement.

**Education and Experience**:

- **Freshers**: A degree in Business, Marketing, or a related field is desirable, but not mandatory. Previous customer-facing roles or any experience in sales, retail, or customer service is a plus.
- **Experienced Professionals**: 1+ years of experience in telesales, telemarketing, or sales. A proven record of achieving sales targets and managing client relationships is preferred.
- Familiarity with CRM tools and sales best practices is an advantage.

**Benefits**:

- Competitive salary with attractive commissions and performance-based incentives.
- Opportunities for growth and career advancement within the sales team.
- Health benefits, retirement plans, and other employee perks.
- Flexible working hours and potential for remote work options.
- A supportive and dynamic work environment focused on your success.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹55,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

**Experience**:

- total work: 1 year (required)

Work Location: In person