Chat Support Executive

Job DescriptionProvide frontline customer supportOperate in a 24/7 environment, handling inbound inquiries Via chat and email.Key ResponsibilitiesCustomer Interaction: Handle all incoming questions, troubleshoot issues, and provide product guidance.Retention: Attempt to retain customers who may be considering cancelling their subscription.Escalation &...

Job OverviewAgents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support. This role requires you to have minimum of 1 year of experience in Chat or Email Support.Chat Support (billing and technical support):Engage in real-time customer support via chat, addressing questions, troubleshooting...

Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support.●Chat Support (billing and technical support):• Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language.• Complete...

Job Overview:Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support. This role requires you to have minimum of 1 year of experience in Chat or Email Support. Chat Support (billing and technical support):Engage in real-time customer support via chat, addressing questions,...

Who We Are:UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model...

Responsibilities:* Manage incoming customer queries via phone, email & chat* Maintain high NPS through timely resolutions* Collaborate with cross-functional teams on process improvementsOffice cab/shuttleHealth insuranceFood allowanceProvident fundAnnual bonus

Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...

Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...

Customer Support Executive Responsibilities**:Overseeing the customer service process**. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. **Salary**: ₹12,000.00 - ₹15,000.00 per year **Benefits**: - Cell phone reimbursement Schedule: - Day...

Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...