Guest Service Associate

3 days ago

Chennai, India Novotel Chennai Sipcot Full time

Company Description
- Accor_ is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.
- An opportunity to be with world’s preferred hospitality company.
- Captivating and rewarding experience working along side passionate professionals

Range of exclusive Heartist Benefits

**Job Description**:
Prime Function:

- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may affect the interests of hotel

should be brought to the attention of the Management

People Management
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, morale and guest service.

Operational Management
- Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
- In the absence of the Food & Beverage
Team Leader ensure to take guest orders, advice guests on specials menu options.
- Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage
Team Leader.
- Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

**Qualifications**:
Hotel Management Degree and other relevant qualifications

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