Operations Executive

5 days ago

Vashi Navi Mumbai Maharashtra, India EaseMyBiz Full time

**Company Name**:EaseMyBiz

**Job Title: Operational Excellence Associate**

**Job Overview**: We are seeking a proactive and dedicated Operational Excellence Associate to join our team. This role is ideal for someone who has similar experience with leading courier companies such as Delhivery, DTDC, Bluedart, etc., or someone passionate about operations and logistics, looking to drive efficiency and excellence in our operations.

**Key Responsibilities**:

- Efficiently create orders for clients on the vendor portal based on provided details.
- Coordinate and oversee daily operations to maintain a smooth workflow and high productivity levels.
- Update and maintain daily/weekly MIS reports and trackers to ensure data accuracy and timely reporting.
- Handle and resolve client issues by identifying problems, troubleshooting, and raising tickets with courier vendors, ensuring timely resolution.
- Manage and respond to support tickets, ensuring all issues are resolved within the specified TAT.
- Collaborate with various stakeholders to streamline operations and enhance overall efficiency.

**Qualifications**:

- Bachelor’s degree in Engineering, Operations Management, or a related field.
- Prior experience with courier companies such as Delhivery, DTDC, Bluedart, etc., is highly desirable.
- Proficiency in MS Excel and Google Sheets.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and manage time effectively.
- High attention to detail and accuracy.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to be part of a dynamic and innovative team.

**Working Hours**:

- Monday to Saturday, 10:00 AM - 7:00 PM.
- Day shift with fixed hours and no overtime.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Day shift

Work Location: In person

Application Deadline: 07/09/2024
Expected Start Date: 09/09/2024

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