Call Center Executive

1 week ago

Aluva, India Incheon kia Full time

Greetings from Incheon KIA

We are hiring the Call Center Executives, to handle inquiries, resolve complaints, process orders, and provide information about products and services.

Job Location : Aluva, Ernakulam

Job Responsibilities;
- Handle incoming calls from customers regarding inquiries, complaints, orders, and general assistance related to automobiles, products, and services.
- Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback on customer experience.
- Maintain a thorough understanding of the company's products, features, specifications, pricing, promotions, and services to provide accurate information to customers.
- Identify and resolve customer issues, complaints, and concerns in a timely and effective manner, ensuring a satisfactory resolution.
- Maintain accurate and detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
- Gather customer feedback, suggestions, and complaints to help improve products, services, and processes.

Profile Requirement;
- Diploma or equivalent; additional education or certification in customer service, communications, or automotive technology is a plus.
- Excellent verbal and written communication skills with a polite, professional, and customer-focused demeanor.
- Basic understanding of automobile technology, features, and functions; ability to learn and adapt to new software systems and technical tools.

**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**

+91 9778421819

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