Category Administrator

No matter where you are in your career - or where you want to be - we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of **Keeping Industry Working**.

This role is responsible for developing and managing a product portfolio to drive sales and profitable growth - using market intelligence and industry knowledge to ensure we have the best products to service our customers. Working in partnership with our centrally managed suppliers and in collaboration with cross functional colleagues to maximise supplier commercial opportunities, ensuring the most competitive procurement costs and increasing supplier income.

**What’s in it for you?**
- Competitive Salary
- Company Bonus
- Competitive annual leave allowance with annual purchase scheme
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support
- Cycle to work scheme

Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

**Purpose of Role**

Provide administrative support to the category team comprising Product Business Unit Directors, Trading Managers, Category Managers and Global Sourcing Specialists who are based in the UK and India. You will be responsible for a variety of administrative tasks with a key focus on accuracy and efficiency to ensure the product offer is optimised to support the overall business strategy and goals.

The Category Administrator will also partner with other Subject Matter Experts (SMEs) in Product Content/Product Information, Merchandising, Publishing, Digital, Pricing, Marketing, Sales, and Operations as needed to create best-in-class omnichannel customer experiences in the publication of product information.

**Role Responsibilities**
- Ensure all administrative tasks for allocated suppliers are set up and managed as agreed between the category team and suppliers, this includes maintaining supplier information and contracts across databases and/or Supplier Relationship Management (SRM) systems, collation and implementation of product cost price change, and completing new supplier onboarding forms.
- Obtain product data from suppliers and then prepare it for master data and merchandising to ingest it into our systems as part of Product Line Extension.
- Support range reviews, in particular organising key product category and/or product range performance data and product checks against competitors, to help inform range review outcomes aligned to Category Strategy.
- Work with stakeholders in delisting obsolete items and in setting up product alternatives, reporting change to sellers as required so that they can communicate change to customers.
- Prepare marketing campaign information within the critical path ensuring you provide relevant information on time to category and marketing team stakeholders.
- Manage supplier invoice queries.
- Assist the customer service centre and sellers in a timely manner with responses to customer queries relating to product information.
- Partner with SMEs on product compliance and manage a product certification repository.
- Products bulletin (build and issue a weekly information pack of relevant information) for sellers and the Communications Leadership Group.
- Provide daily and weekly reports to the category team as required and handle any other bespoke or ad hoc requests from the team.

**Key Relationships**
- Product & Buying Director
- Category Business Unit Directors
- Trading and Category Managers
- Commercial Director & Team
- Product Content & Merchandising Director & Team
- Inventory & Data Director & Team
- Digital & Marketing Director & Team
- Sales Leaders (National & Regional)
- Finance
- Legal & Compliance
- Suppliers

**Role Requirements**

**What are we looking for?**
- Proven administrative experience in a fast-paced industrial supplies and/or MRO product management, marketing, merchandising or retail environment.
- Demonstrable:

- successful project management skills and obsessive attention to detail.
- commercially astute.
- continuous improvement and process orientation.
- Must be able to translate data into clear insights and recommendations.
- Excellent communication skills - written, interpersonal and presentation.
- Ability to develop relationships internally and externally across different countries to align and partner across the business to drive exceptional results financially and strategically.
- Able to produce and present statistical and financial analysis.
- Effective IT skills including Office suite.
- Able to travel to the UK when required (limited requirements).

**Essential Qualifications & Skills**
- Bachelor’s degree or equivalent (desirable).
- Outstandi