Process Executive

22 hours ago

Coimbatore Tamil Nadu, India Cognizant Full time

**Job Summary**

The Process Executive - B&L role is designed for individuals with 0 to 2 years of experience focusing on tasks related to consumer lending cards and payments. This position requires proficiency in MS Excel and offers a hybrid work model with day shifts. The role does not require travel allowing for a balanced work-life integration.

**Responsibilities**
- Manage daily operations related to consumer lending cards and payments processes to ensure efficiency and accuracy in transactions.
- Utilize MS Excel to analyze data generate reports and support decision-making processes within the team.
- Collaborate with team members to streamline processes and improve workflow contributing to overall team productivity.
- Ensure compliance with industry regulations and company policies to maintain integrity and trust in all operations.
- Provide support in resolving customer inquiries and issues ensuring a high level of customer satisfaction.
- Assist in the development and implementation of process improvements to enhance service delivery and operational efficiency.
- Monitor and report on key performance indicators to track progress and identify areas for improvement.
- Participate in team meetings and contribute ideas for enhancing service quality and operational effectiveness.
- Support the onboarding and training of new team members sharing knowledge and best practices.
- Maintain accurate records and documentation to support audit and compliance requirements.
- Engage in continuous learning and development to stay updated with industry trends and best practices.
- Work collaboratively in a hybrid environment balancing remote and in-office tasks effectively.
- Contribute to the companys purpose by ensuring smooth and efficient operations that positively impact society. Qualifications
- Demonstrate proficiency in MS Excel including data analysis formula creation and report generation.
- Possess a basic understanding of consumer lending cards and payments processes which is nice to have.
- Exhibit strong analytical and problem-solving skills to address operational challenges effectively.
- Show excellent communication skills to interact with team members and customers professionally.
- Display attention to detail and organizational skills to manage multiple tasks efficiently.
- Have a willingness to learn and adapt to new technologies and processes.
- Be able to work independently and as part of a team in a hybrid work model.

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