Customer Experience Ambassador

4 days ago

Mall Lucknow Uttar Pradesh, India Globe Telecom, Inc. Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

DUTIES AND RESPONSIBILITIES:
- Assist walk-in subscribers with their concerns and queries.- Sells all products and services to walk in customers.- Performs product demonstrations.- Accept, screen, evaluate and approve of documents received from subscribers,- Practice timely and efficient customer delivery thereby achieving targets for the- entire team- Complies to agreed shift schedules.- Complies to attendance policy including pre approval of OT availment.
Keep his/her own workplace always clean, compliant to established 5S standards

compliant to the established policies set by the company.- Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory- Custodian).- Ensure proper monitoring and resolution of after-sales transactions.- Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.- Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.- Able to function as custodian or cashier as the need arises.

KPIs:
- Achieve Store’s sales & revenue targets- Achieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are made- Achieve all standards in SLA- all transactions- Achieve mínimal or ZERO exceptions- Full training compliance i.e. attendance and passing of all examinations.

TOP 3-5 DELIVERABLES:
- Achieving and exceeding sales targets.- Maintaining high levels of customer satisfaction.- Implementing effective visual merchandising strategies.- Optimizing store operations for efficiency and profitability.- Developing and leading a high-performing store team.

Certifications:
Optional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed

here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • Fashion Ambassador

    2 weeks ago

    Lucknow, Uttar Pradesh, India beBeeFashion Full time ₹ 6,00,000 - ₹ 12,00,000

    Our Fashion Ambassador RoleWe're seeking a charismatic and confident individual to represent our brand in the fashion world. As a key ambassador, you'll be responsible for showcasing our clothing and accessories through high-quality photo shoots.To succeed in this role, you'll need excellent communication skills to effectively engage with customers and...

  • Customer Service Ambassador

    2 weeks ago

    Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 40,00,000

    Job OverviewWe are seeking a skilled Customer Service Ambassador to provide exceptional customer experience and drive business growth through personalized support.Key Responsibilities:Deliver in-depth product information to customers, addressing their queries and concerns with empathy and expertise.Solve complex product or service-related issues for...

  • College Ambassador Program

    5 days ago

    Noida, Uttar Pradesh, India Paytm Full time

    Role Overview We are looking for a driven and experienced professional to lead and scale our College Ambassador Program The ideal candidate will have hands-on experience in running youth marketing campaigns building ambassador communities and driving on-ground student engagement to support direct user acquisition goals Key Responsibilities 1 College...

  • Ambassador - Laundry

    2 weeks ago

    Lucknow, Uttar Pradesh, India Marriott International Full time

    *** Distribute clean uniforms to personnel according to company specifications. Record assigned and unassigned uniforms as they are distributed, returned, or cleaned. Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements. Complete inventory of uniforms and linens as assigned. Follow all company safety and...

  • Executive of Maxis Center

    2 weeks ago

    Mall, Lucknow, Uttar Pradesh, India Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you to turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. -...

  • Ambassador - Receiving

    2 days ago

    Lucknow, Uttar Pradesh, India Marriott International Full time

    *** Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and...

  • Ambassador - Kitchen Stewarding

    2 weeks ago

    Lucknow, Uttar Pradesh, India Marriott International Full time

    *** Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas....

  • Ambassador - Front Office

    1 week ago

    Lucknow, Uttar Pradesh, India Marriott International Full time

    *** Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with...

  • Customer Service Representative

    2 weeks ago

    Mall, Lucknow, Uttar Pradesh, India 2GO Group, Inc Full time

    Rank and file - 2GO Express - Retail - SM Mall of Asia **Summary**: The **Customer Service Representative** is responsible for transaction processing in designated 2GO retail outlets. Transactions include but is not limited to travel ticket booking and issuance, acceptance of documents / parcels / cargo for delivery and shipment, and other related services...

  • Business Development Ambassador

    2 weeks ago

    Lucknow, Uttar Pradesh, India beBeeAmbassador Full time ₹ 30,00,000 - ₹ 60,00,000

    Job Title: Business Development AmbassadorWe're seeking a highly motivated and entrepreneurial Business Development Ambassador to help us expand our client base. This role is fully remote, freelance, commission-only and offered on a 6-month contract.You will focus on:Sales Strategy Development: Identify decision-makers within software/tech companies and...