Customer Solutions Designpractitioner

6 days ago

Gurugram Haryana, India BT Group Full time

**Customer Solutions Design Practitioner**:

- Job Req ID: 41666
- Posting Date: 4 Dec 2024
- Function: Customer Service
- Unit: Business
- Location: 25A DLF City Phase-III,, Gurugram, India
- Salary: Competitive

**Why this job matters**:
The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

**What you’ll be doing**:
1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Executes the technical direction and delivers optimum solution design for customers.
3. Reviews and validates both new developments and in-life products and services, ensuring full integration across all aspects.
4. Contributes to the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Delivers customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Executes customer migration planning and implementation.
7. Supports on impact assessments and design documentation updates.
8. Supports all parties throughout the project lifecycle to determine the optimum solution design for customers.
9. Resolves solution and service issues, leads root cause analysis, troubleshooting and escalation.
10. Undertakes the delivery of performance and process improvements.
11. Develops and shares with team knowledge on emerging trends and changes in customer solution design.
12. Supports the implementation of ways to improve working processes within the area of customer solution design through data analysis to identify issues and areas of improvements.

**The skills you’ll need**:

- Troubleshooting- IT Service Delivery- Decision Making- Root Cause Analysis- Growth Mindset- Risk Management- Negotiation- Commercial Acumen- Solution Design- Customer Relationship Management- Inclusive Leadership- Proposal Development- Business Process Improvement- Solution Architecture**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

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