Customer Service Officer

5 days ago

Malad Mumbai Maharashtra, India Call2Connect pvt ltd Full time

**ixamBee is hiring on behalf of Call2Connect**

**About Us**:
Call 2 Connect is a leading Information Technology Enabled Services (ITES) and BPO company. We offer world-class customer support solutions, back office & consultancy services through a network of over 1200 employees across offices in Mumbai, Patna and Bangalore. We deliver the entire spectrum of business process management (BPM) services across all our centres.

**Job Overview**:
**Key Responsibilities**:

- Address customer queries and concerns promptly and professionally.
- Provide accurate information about products and services.
- Resolve customer complaints to ensure satisfaction.
- Maintain detailed records of customer interactions and feedback.
- Build and maintain positive relationships with customers.

**Requirements**:

- **HSC Freshers with good communication skills** are welcome.

**Perks & Benefits**:

- INR **15,000 to 22,000 In Hand** / per month.
- Opportunity to learn with experienced professionals in a high-energy team.
- Open, Flexible and Collaborative culture.
- Fun at work.

Shift Timings: 3:00 PM to 12:00 AM / 5:00 PM to 2:00AM (9-hour shift), 1 Rotational week off.

Job Location: Malad

Malad - 4th Dimension, Raheja Mindspace, Malad, Rajan Pada, Mindspace, Malad West, Mumbai, Maharashtra 400086

**Job Type**: Full Time, Permanent

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Night shift
- UK shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How much would you rate your communication skills on a scale of 10?

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

Expected Start Date: 30/12/2024

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