Front Desk

**Job Opening: Front Desk & Billing Executive**

**Location**: Sovabazar, Kolkata (Full-Time, In-Person)
**Organization**: Institute of NeuroDevelopment (IND)

**About IND**

The **Institute of NeuroDevelopment (IND)** is a leading center focused on transforming the lives of neurodivergent children—especially those with Autism, ADHD, and developmental delays—by supporting their families through structured, parent-led, and play-based learning interventions. IND is a purpose-driven, child-centered ecosystem, and every team member contributes to building clarity, capability, and confidence in the families we serve.

**Role Overview**

We are looking for a **Front Desk & Billing Executive** who will serve as the **first point of contact** for visiting families while also handling basic billing and calendar coordination responsibilities. This role requires someone who is **soft-spoken, warm, organized**, and capable of managing **both front-facing communication and backend support** with accuracy.

This is an excellent opportunity for someone who wants to grow in a meaningful healthcare or child development setting while being part of a values-driven, fast-scaling organization.

**Key Responsibilities (KRA)**1. **Reception & Family Interface**
- Greet all visitors and parents with calm, respectful, and professional demeanor
- Manage check-ins, walk-ins, and visitor entries in a smooth and orderly way
- Assist families in understanding session flow, waiting periods, and follow-ups

2. **Billing & Accounts Handling**
- Generate and manage **invoices, receipts, and payment records**:

- Maintain **Tally entries** for service billing, petty cash, and basic ledger tasks
- Ensure timely updates and coordination with the accounts team

3. **Calendar & Session Scheduling**
- Coordinate daily and weekly **appointment calendars** for therapists, psychologists, and coaches
- Send reminders and update parents on any changes in schedules
- Manage last-minute adjustments and cancellations with grace and clarity

4. **Communication & Documentation**
- Handle phone calls, inquiries, and internal routing with courtesy
- Maintain front office documentation, registers, and parent communication logs
- Support documentation tasks such as printing, filing, and data entry as required

5. **Operational Support**
- Keep reception area clean, organized, and welcoming
- Assist with small logistics and coordination during internal meetings or family sessions
- Alert the admin or operations team of any issues or support needs

**Who This Role Is Ideal For**
- 1-3 years of experience in **front office, accounts support, or client-facing coordination roles**:

- Familiarity with **Tally software and basic billing procedures** is essential
- Fluent in **Bengali, Hindi, and English**:

- **Soft-spoken, attentive, organized**, and emotionally grounded
- Experience in **healthcare, wellness, therapy centers, or hospitality** is preferred but not mandatory

**Growth & Opportunities at IND**
- Opportunities to evolve into roles such as **Admin Officer**, **Client Relationship Coordinator**, or **Billing Manager**:

- Exposure to a **progressive neurodevelopmental environment** with hands-on learning
- Work in a **collaborative, respectful, and impact-oriented team**:

- Be part of an organization that is scaling across India and beyond, with meaningful long-term prospects

**Job Details**
- **Type**: Full-Time (Offline)
- **Location**: Sovabazar, Kolkata
- **Work Days**: 6 days/week
- **Compensation**: Based on experience and skillset (includes performance-linked growth)

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Current CTC. Expected CTC.

**Experience**:

- Tally: 1 year (required)
- working with computers: 1 year (required)
- healthcare or hospitality (hotels): 1 year (preferred)
- front desk or customer dealing: 1 year (required)

**Language**:

- Bengali (preferred)

Work Location: In person