Operation Executive

2 weeks ago


Jalandhar Punjab, India AGM BOSS PVT.LTD. Full time

Answer incoming calls, mails via Support portal
- Create cases and route it to the appropriate team
- Review and resolve customer issues related to account administration, contract entitlements, product

registration, web-based support access, etc. by adhering to Company Policy and Procedures
- Processing transactions and performing accounting duties such as account maintenance, recording

entries and payments.
- Generate clear and concise documentation in the form of case notes.
- Discuss with Leads on cases that require assistance from other cross functional teams or other

complicated issues.
- To ensure adherence of all case management rules which will help in the right and a quicker resolution

and hence maintain a manageable backlog.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)

**Language**:

- English (required)

**Location**:

- Jalandhar city, Punjab (required)

Shift availability:

- Night Shift (preferred)

Work Location: In person


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