
Operation Executive
2 weeks ago
Answer incoming calls, mails via Support portal
- Create cases and route it to the appropriate team
- Review and resolve customer issues related to account administration, contract entitlements, product
registration, web-based support access, etc. by adhering to Company Policy and Procedures
- Processing transactions and performing accounting duties such as account maintenance, recording
entries and payments.
- Generate clear and concise documentation in the form of case notes.
- Discuss with Leads on cases that require assistance from other cross functional teams or other
complicated issues.
- To ensure adherence of all case management rules which will help in the right and a quicker resolution
and hence maintain a manageable backlog.
Pay: ₹15,000.00 - ₹30,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 5 years (preferred)
**Language**:
- English (required)
**Location**:
- Jalandhar city, Punjab (required)
Shift availability:
- Night Shift (preferred)
Work Location: In person
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