Front Office Receptionist
6 hours ago
The Front Office Executive is responsible for ensuring a smooth check-in and check-out process for guests, managing reservations, and delivering excellent guest service at the front desk. This role plays a key part in creating a positive first impression and enhancing the guest experience.
**Key Responsibilities**:
- Greet and welcome guests warmly upon arrival.
- Perform check-in and check-out procedures efficiently.
- Handle guest requests, complaints, and feedback professionally and promptly.
- Manage room reservations, cancellations, and modifications.
- Coordinate with housekeeping and other departments to ensure timely room readiness.
- Maintain front office records and ensure accurate data entry in the PMS (Property Management System).
- Ensure lobby area is clean, presentable, and welcoming.
- Handle cash, credit card transactions, and billing accurately.
- Maintain confidentiality of guest information.
**Requirements**:
- Bachelor’s degree or diploma in Hospitality, Hotel Management, or related field.
- 1-3 years of experience in front office operations in the hotel industry.
- Proficient in using hotel management software (e.g., Opera, IDS, or similar).
- Strong communication and interpersonal skills.
- Excellent grooming and professional appearance.
- Ability to multitask and handle high-pressure situations.
**Job Title**: Receptionist
**Department**: Front Office
**Reports To**: Front Office Supervisor / Manager
**Location**: [Hotel Name], [Location]
**Job Summary**:
The Receptionist is the face of the hotel, responsible for delivering a warm welcome and ensuring that guest inquiries and needs are addressed promptly and courteously.
**Key Responsibilities**:
- Provide information about hotel services, room availability, and local attractions.
- Greet walk-in customers and direct them appropriately.
- Assist with guest check-in and check-out processes when needed.
- Maintain front desk area in a clean and organized condition.
- Handle basic administrative and clerical tasks.
- Assist with guest registration and assigning rooms.
**Requirements**:
- High school diploma or equivalent; a diploma in hospitality is a plus.
- 0-2 years of front desk or customer service experience.
- Knowledge of front desk systems or basic computer skills.
- Pleasant personality with a customer-first attitude.
- Strong verbal and written communication skills.
- Flexible with work hours including weekends and holidays
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
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