Customer Care Executive

4 days ago

Shivpur Varanasi Uttar Pradesh, India Vidhan Group Full time

**Customer Relationship Manager Job Description**

The specific job description for a customer relationship manager can vary depending on the company, industry, and organization size. However, most managers in this role will be responsible for building strong customer relationships and effectively managing customer interactions. Some of the primary duties they have are outlined below.

**Manage customer interactions and communications.**

**Analyze customer data.**

This involves gathering and analyzing customer data and information, such as customer demographics, purchase history, and feedback, to identify patterns, trends, and areas for improvement. The manager can use this information to develop targeted marketing campaigns and initiatives to increase customer engagement and satisfaction.

**Develop customer relationships.**

A vital aspect of the role of a customer relationship manager is building and maintaining strong, positive relationships with customers. This includes understanding each customer’s unique needs and preferences and tailoring interactions and communications accordingly. From there, the manager should know how to identify opportunities to upsell or cross-sell products and services to customers, which can help drive revenue growth for the company.

**Manage customer service and support.**

In many cases, the customer relationship manager is responsible for managing customer service and support teams, ensuring that customer inquiries and issues are promptly addressed and resolved. This may include training and coachingcustomer service representatives, monitoring performance, and identifying areas for improvement.

**Implement customer engagement strategies.**

**Monitor customer satisfaction.**

Managers must regularly track customer satisfaction levels and use this information to identify areas for improvement. This may include conducting surveys or customer focus groups and monitoring customer feedback on social media and other platforms.

**Collaborate with cross-functional teams.**

The customer relationship manager must work closely with other teamswithin the company, such as sales, marketing, product development, and others, to ensure that customer needs and preferences are considered in all company decisions and activities. This may include providing input into product development and marketing strategies and collaborating on customer engagement initiatives.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Shivpur, Varanasi, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 7706000341

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