QA - Tamil Tele Calling

3 days ago

Saravanampatti Coimbatore Tamil Nadu, India KG Invicta Services Private Limited ( KGIS) Full time

Designation**:Quality Analyst - Call Centre Voice Tamil**

Location: Coimbatore

CTC: Rs.**18,000** (Per Month)

Eligibility**:1+ years of experience in Call Center Voice process QA Role.**

No. of Vacancies: 1

**Responsibilities**:

- Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality.
- Contribute to call calibration sessions to evaluate agent performance.
- Identify lapses in agents’ performance and provide constructive feedback for improvement.
- Engage in customer listening to identify customer pain points and expectations.
- Drive the implementation of improved customer engagement strategies to increase agents’ efficiency.
- Serve as an intermediary for escalations from agents and customers.
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.

**Job Types**: Full-time, Permanent

**Salary**: ₹16,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Work Location: In person

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