International Collection Executive

2 days ago

Thane, India Hamari Awaaz Charitable Trust Full time

Key Responsibilities
- **Negotiation**: Negotiate repayment plans, payment arrangements, and potential settlements with debtors.
- **Record Keeping**: Accurately maintain detailed records of all collection activities, customer interactions, and payment statuses in a database or system.
- **Issue Resolution**: Address customer queries and investigate reasons for delinquency, coordinating with internal teams like finance or customer service to resolve billing issues.
- **Target Achievement**: Meet and exceed daily, weekly, and monthly collection targets and key performance indicators (KPIs).
- **Compliance**: Adhere to company policies, internal procedures, and international regulations and compliance standards.
- **Reporting**: Prepare and present regular reports on collection activities, outstanding debts, and debtor performance to management.
- **Account Management**: Monitor overdue accounts, perform account reconciliations, and update customer records.

Essential Skills & Qualifications
- **Communication**: Excellent verbal and written communication skills in English are essential, along with strong listening skills.
- **Negotiation**: Proven ability to negotiate and persuade customers to reach mutually agreeable solutions.
- **Cultural Sensitivity**: The ability to communicate effectively with customers from different cultural backgrounds is crucial for success in this role.
- **Analytical Skills**: The ability to analyze customer situations and develop appropriate debt recovery strategies.
- **Organizational Skills**: Strong organizational and time-management abilities to handle multiple accounts and tasks effectively.
- **Technical Proficiency**: Familiarity with CRM (Customer Relationship Management) software and other tools used in the collections process.
- **Detail-Oriented**: A high degree of accuracy is required for maintaining detailed records and managing accounts.
- **Education**: A bachelor's degree in Finance, Accounting, Business Administration, or a related field is often preferred.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

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