Trainer

7 days ago

Mumbai Maharashtra, India Webhelp Full time

**Training & Quality**

**Location**
- Mumbai, India***

Job Title:
Trainer ||

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and key responsibilities**:

- Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
- Prepare and present training materials through classroom learning, hands on demonstrations and supporting activities
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
- May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including: computer-based training, interactive classroom training and written job aids
- Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

**Key Skills and knowledge**:

- Excellent English communication skills
- Documented 1 year experience as a Trainer
- knowledge of the BFSI industry
- Sales experience - mandatory
- Flexible approach, go-getter and self-starter
- Able to handle pressure & ensure timely delivery
- Adoptability with 6 day working from office policy from Mumbai (Malad) site

**Educational qualification**:

- Graduation

**Disclaimer:

- **

**Location**:
IND Mumbai - Magnus Towers, 401, 4th

Language Requirements:
Time Type:
Full time
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