Incident Commander

But it doesn't stop there...

**About the role**

We are seeking a highly skilled Incident Commander to join our operations team. This role is critical in ensuring the stability, resilience, and continuous availability of our trading and financial platforms. The Incident Commander will lead the management of high-severity incidents, drive root cause analysis, enforce SLAs, and ensure operational readiness through automation, disaster recovery, and business continuity planning.

You will be responsible for end-to-end Incident & Problem Management, overseeing command during outages, and partnering closely with engineering, infrastructure, and business stakeholders.

**Responsibilities**:

- Lead IT Incident & Problem Management, acting as Incident Commander for major outages, driving resolution, RCA, and preventive actions.
- Manage SLAs and service reporting, including availability, downtime, risk, and customer satisfaction metrics.
- Oversee ITSM tools and CMDB data integrity, ensuring accurate service governance.
- Drive safe deployments via CAB participation, release washups, and continuous improvement initiatives.
- Support automation, monitoring, and alerting to reduce MTTR and improve operational efficiency.
- Develop and test Disaster Recovery and Business Continuity Plans across IT and business units.

**Qualifications**:

- 8+ years of experience in **Incident Management, Problem Management, and IT Operations** within fintech, banking, or trading environments.
- Proven experience as **Major Incident Manager/Incident Commander** handling real-time high-severity events.
- Strong knowledge of ITIL processes (Incident, Problem, Change, Knowledge, Configuration Management).
- Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, CMDB).
- Experience in **reporting & analytics** (availability, SLA compliance, RCA trends).
- Excellent communication and stakeholder management skills; ability to lead under pressure.
- Good understanding of high-level architecture in software as well infrastructure.

**Preferred Qualifications**:

- Knowledge of trading systems, order management platforms, or exchanges.
- Experience in running splunk queries, understanding basic troubleshooting.
- ITIL v3/v4 certification or equivalent.
- Prior experience in global **24x7 financial services environments**.
- Prefers working in night shift

**Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.**

**Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.**

**Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.**

**Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.**

**One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.**

**Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up**

**Aspire career alternatives through us - our internal mobility program offers employees a new scope.**

**Are you ready to kickstart your future with us?**

**Benefits**

**Competitive salary**

**Attractive annual leave entitlement including: birthday, work anniversary**

**Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up**

**Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.**

**Personal data provided by applicants will be used for recruitment purposes only.