Helpdesk Coordinator
6 hours ago
Location:
- Faridabad
Experience: 1 year
**Key Responsibilities**:
- Ticket management and escalation handling
- Communication with clients and field teams
- Daily reporting and follow-ups
- Documentation and checklist adherence
**JD for Helpdesk Coordinator**
- Receive, log, and track service requests from clients and internal teams.
- Coordinate with OEMs and vendors to assign field engineers for out location support.
- Ensure timely response and resolution of incidents as per SLA commitments.
- Maintain clear communication with clients regarding service status, delays, and closures.
- Escalate unresolved or delayed issues to appropriate stakeholders for intervention.
- Monitor ticket queues and follow up on pending tasks with vendors and OEMs.
- Log the call in the system and reply the customers on the mails
- Document service activities, engineer deployments, and closure reports.
- Prepare daily/weekly service dashboards and share updates with management.
Work Location: In person
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