Process Associate

7 days ago

Perungudi Chennai Tamil Nadu, India ACSASS Full time

**Responsibilities**
- Handle incoming calls and respond to customer inquiries regarding Medicare and Tricare services.
- Provide accurate information and guidance to beneficiaries on their healthcare options and benefits.
- Document and track customer interactions using appropriate software.
- Assist in the resolution of customer issues and escalate complex queries as needed.
- Maintain up-to-date knowledge of company policies, procedures, and healthcare regulations.
- Participate in regular training sessions and team meetings to enhance skills and knowledge.
- Collaborate with team members to improve service delivery and customer experience.

**Requirements**:

- Bachelor's degree or equivalent (recent graduates are encouraged to apply).
- Strong verbal communication skills with a clear and pleasant telephone demeanor.
- Basic knowledge of healthcare services, particularly Medicare and Tricare is a plus.
- Ability to handle customer inquiries with empathy and professionalism.
- Experience in customer service or similar roles is advantageous but not mandatory.
- Strong attention to detail and ability to multitask effectively.

**Job Type**: Permanent

Pay: ₹13,000.00 per month

**Benefits**:

- Food provided
- Paid sick time

Ability to commute/relocate:

- Perungudi, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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