
Client Relationship Executive
19 hours ago
**Location**:Madurai
**Experience**: 2-4 years
**Employment Type**: Full-time
**Job Summary**:
**Key Responsibilities**:
Client Engagement & Retention
Build and maintain strong, long-lasting relationships with clients.
Serve as the main point of contact for client queries and feedback.
Ensure client satisfaction and timely resolution of concerns.
Campaign Management
Monitor campaign performance and share reports with relevant stakeholders.
Personalize communication to enhance client response and engagement.
Feedback & Review Collection
Collect and document client reviews and testimonials.
Conduct periodic follow-ups to gather feedback and identify improvement areas.
Share insights with internal teams for product/service enhancement.
Follow-Up & Coordination
Track client interactions and follow up consistently for engagement or upsell opportunities.
Maintain accurate records of all client communication using CRM tools or internal trackers.
**Requirements**:
Bachelor's degree in Business Administration, Marketing, or related field.
2+ years of experience in client servicing, relationship management, or similar role.
Excellent written and verbal communication skills.
Strong interpersonal skills and a client-focused attitude.
Ability to multitask and manage time effectively.
**Preferred Skills**:
Experience in the IT, digital marketing, or services sector.
Familiarity with feedback collection tools like Google Forms, Typeform, etc.
Ability to analyze campaign metrics and draw insights.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
**Language**:
- English (preferred)
Work Location: In person
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