Exams Services Support

2 days ago

Delhi, India British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

**We connect. We inspire.**

**Job Title**:Exams Services Support

**Purpose of job**:
This role operates within a 24/7 environment and requires working in shifts, including regular weekend assignments. The position is specifically for a fixed night shift schedule. Additionally, there may be occasions where extended working hours are required based on business needs.

**Main opportunities/challenges for this role**

**Accountabilities, responsibilities, and main duties**:
**Analysis and Problem Solving**
- Assist business users and British Council teams via messaging tools to resolve issues.
- Troubleshoot basic system and network problems; diagnose and resolve user-specific or software issues.
- Follow technical diagrams and documented instructions to resolve support issues.

**Sector/Subject Expertise**:

- Provide super-user support to British Council Backoffice users.
- Ensure continuous progress on tasks until resolution or escalation to relevant teams.

**Service Delivery**
- Set up new user accounts and profiles, and address Exams site password-related issues.
- Respond to callouts within agreed service level timelines.
- Prioritize and manage multiple open cases efficiently.

**Service Improvement**

**Relationship and Stakeholder Management**
- Regularly engage with internal and external support teams to provide updates, monitor performance, and stay informed of system developments and releases.Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional discipline to facilitate the effective provision of high quality and customer-focused services and advise.

**Qualifications - Graduate**/ **ITIL Foundation certification**

**Role specific knowledge and experience**

**Minimum/essential**
- Ability to guide and coach business users through technical problems through to resolution.
- Comfortable working in a fluid and changing environment.
- Pro-active approach to problem solving and troubleshooting.The position is specifically for a fixed night shift schedule.

**Further Information**

**Pay Band - 6**

**Contract Type - Indefinite Contract**

**Shifts - Night Shifts Fixed (9:00PM to 6:00 AM)**

**Work Location : Noida Sector 142**

**Closing Date (Time) - 17**th**Sep 2025**

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity and Inclusion Statement**

**Safeguarding Statement**

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

  • Exams Services Support

    2 weeks ago

    Delhi, India British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We...

  • Exams Services Support

    4 days ago

    Delhi, Delhi, India British Council Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We...

  • Exam Lab Invigilator

    2 weeks ago

    Delhi, Delhi, India Helpmate solution Full time ₹ 14,000 - ₹ 16,000 per year

    Job Description – Exam Lab InvigilatorPosition SummaryWe are seeking disciplined, reliable, and professional Exam Lab Invigilators and Supervisors to ensure fair, secure, and standardized conduct of examinations across designated centers. The role involves maintaining strict adherence to procedures, monitoring candidates, and supporting the smooth...

  • SAT And ACT Exam Developer Expert

    4 days ago

    Delhi, Delhi, India MAD EDUCATORS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMAD EDUCATORS was founded with the goal of creating a network of dedicated and passionate teachers. Our mission is to restore the reputation of educators in society, acknowledging their vital role in the growth of any country and the world. We believe in providing the best content by utilizing experienced teachers, rather than depending on...

  • General Studies and Gk Expert for Ssc/banking Exam

    2 days ago

    Delhi, India Asian Online Full time

    Asian Online is a platform providing preparatory services to students for competitive exams. **LOCATION**: DaryaGanj, New Delhi **Educational Qualifications**:BA/ MA/ B.ed/ M.ed./ B.Sc./M.Sc. **Experience**: 1-4 years in teaching GK/GS preferably for competitive exams like SSC and Banking **Skills**:Good communication skills, teaching skills,...

  • Sales and Marketing Intern

    1 week ago

    Pitampura, Delhi, Delhi, India Edumentor Educational Services Full time

    **Job Description: Academic Counselor Intern** **Position Title**:Academic Counselor Intern **Reports to**: Coordinator **Duration**:2 Months **Hours**:8.5 **Stipend**:₹10,000 - ₹12,000 per month **Position Overview**: The Academic Counselor Intern will play a pivotal role in supporting students preparing for entrance exams such as CUET, CLAT, and...

  • Freelance Proofreader Competitive Exams Q Bank

    6 days ago

    Delhi, India Asian Online Full time

    Asian Online is a platform providing preparatory services to students for competitive exams like SSC, Banking and RRB. We are looking for a freelance Proofreader for QBanks **Skills Required**: - Good command over written English & Hindi language - Attention to detail **The proof reader would be responsible for the following tasks**: - reading closely...

  • Greeter/Proctor - IELTS/Digital Exams

    2 weeks ago

    Delhi, India British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We...

  • Assistant Facilities Administrator

    1 week ago

    Delhi, India Tata Consultancy Services Full time

    Role - Hub Admin Manager (HADM)Desired Experience Range - 2 to 5 yearsRequired Skill Set - Graduate/MBA, exp. in Facility ManagementLocation of Requirement - Kanpur ,Agra ,HaldwaniJob DescriptionComplete ownership of managing HUB Admin activities/operation & Admin TeamDefining Scope and KRA’s of Team membersCommunicate and co-ordinate with immediate...

  • Customer Service

    5 days ago

    Gurugram, New Delhi, Noida, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Hiring for Leading ITES Company In Gurgaon for Customer SupportKey Highlights:1: Graduate Freshers2: Candidate Must Not Have Any Exams in the Next 6 Months3: 24x7 Shifts4: 5 Days Working5: Both Side Cabs6: Excellent Communication Skills7: Immediate Joiners PreferredA Customer Support Specialist, also known as a Customer Service Representative, is primarily...