Rvp - Advisory - Professional Services

Job Category

Customer Success

Job Details

**About Salesforce**

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an experienced and strategic **Regional Vice President of Professional Services**to lead and scale our delivery team within the CRM solutions space. This leadership role requires a strong background in customer-facing consulting, CRM technologies (e.g., Salesforce, Dynamics, HubSpot), and deep engagement with technical stakeholders such as **Chief Technical Architects (CTAs)**, **CTOs**, and **Solution Architects**.

**Key Responsibilities**:
**1. Leadership & Strategy**
- Define and execute the vision for the professional services team aligned with company goals.
- Lead a team of consultants, project managers, and technical architects, Lead by example to own and deliver advisory services alongside the team
- Drive organizational scalability, delivery excellence, and client satisfaction.
- Establish and maintain delivery frameworks, methodologies, and best practices.

**2. Client Advisory & Executive Engagement**
- Act as a trusted advisor to senior client stakeholders including CTOs, CIOs, and business leaders.
- Provide strategic guidance on CRM adoption, digital transformation, and enterprise architecture.
- Lead executive briefings and solution reviews with client leadership and technical teams.
- Influence client roadmaps and long-term strategic direction through technical insight and business acumen.

**3. Technical and Architectural Oversight**
- Collaborate with internal and client-side CTAs, Solution Architects, and engineering teams to ensure solution integrity.
- Oversee architectural governance and delivery of complex CRM implementations.
- Drive cross-functional alignment across sales, engineering, and delivery functions.
- Stay abreast of CRM platform capabilities, integration frameworks, and industry trends.

**4. Program & Delivery Management**
- Oversee delivery of large-scale, enterprise CRM programs across multiple industries.
- Ensure project timelines, budgets, and KPIs are met or exceeded.
- Manage risk, escalations, and change control processes across complex engagements.

**5. Business Development Support**
- Partner with Sales and Pre-Sales teams to support strategic opportunities, RFP responses, and client pitches.
- Develop and present high-level implementation strategies and delivery estimates.Cultivate long-term relationships that drive growth, upsell, and cross-sell opportunities.

**Qualifications**:
**Required**:

- 18+ years of professional services, consulting, or technology leadership experience.
- Proven success delivering enterprise CRM solutions (e.g., Salesforce, Microsoft Dynamics, etc.).
- Experience advising or working directly with CTAs, CTOs, CIOs, and senior business stakeholders.
- Strong background in enterprise architecture, solution design, and systems integration.
- Excellent client-facing and executive communication skills.
- Deep understanding of project/program management methodologies (Agile, Waterfall, Hybrid).

**Preferred**:

- CRM certifications (e.g., Salesforce CTA, Salesforce Certified Technical Architect, Dynamics 365 certifications).
- Background in digital transformation consulting or large systems integrators.MBA or Master’s in Computer Science, Information Systems, or related field.

**Key Competencies**:

- Executive presence and stakeholder management
- Strategic thinking and solution advisory
- Leadership and team development
- Technical depth and architectural understanding
- Change management and organizational alignment

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to curre