Device Associate Ii, Appstore Selection Quality Services

3 days ago

Bengaluru Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

EDUCATIONAL BACKGROUND: Graduate in any field of study
- INTERPERSONAL SKILLS: Effective communication skills, both written and verbal, along with ability to work collaboratively in a team environment

Amazon is looking for a Device Associate - II for the Amazon Appstore Selection Quality Services (ASQS) team.
The Amazon Appstore is an online store operated by Amazon that allows users to browse, download, and purchase apps and games for various platforms, including Android devices, Amazon Fire tablets, and Fire TV devices.
The Appstore Selection Quality Services (ASQS) team is an integral part of the Amazon Appstore. Our goal is to build the most relevant, high-quality selection of apps and games for Amazon Appstore customers across first-party devices like Fire TV and Fire tablets, as well as third-party Android devices.
ASQS plays a crucial role in connecting content to customers while mitigating risks to the Amazon Appstore ecosystem. We accomplish this by certifying, blocking, and suppressing externally developed low-quality and unsafe apps/content, maintaining a secure and trustworthy app marketplace. The team's key responsibilities include, but not limited to,
- CUSTOMER FEEDBACK MANAGEMENT: Monitor and analyze user reviews and feedback, addressing concerns and taking appropriate action when necessary to maintain the integrity of the app store.

**CAREER PATH**: Amazon Appstore provides opportunities to advance vertically to DA III role, taking on increased responsibilities. Alternatively, employees can explore lateral movements into Business Analyst positions such as BA role, transitioning into leadership roles such as Program Manager or Operations Manager, or specializing in Quality Assurance as QAT or QAE. The employee's career path will be driven by their performance, interests, and the Appstore's evolving requirements, which will be supported by continued training, mentorship, and cross-functional opportunities.
Key job responsibilities
- Execute test cases for mid-sized components and features on FireOS devices
- Log and track bugs, failures, and quality issues, ensuring resolution within SLAs
- Review and create standard operating procedures (SOPs) from existing test methods
- Provide floor support and mentorship to junior team members
- Improve test processes, communication, and metrics for efficiency
- Meet daily productivity and quality targets set by the team
- Understand work flow and identify training needs for the team

**EDUCATIONAL BACKGROUND**: Bachelor's degree in any field, with relevant certifications in software testing or quality assurance or policy compliance knowledge.
**WORK EXPERIENCE**: 2+ years of experience in software testing or quality assurance, with a strong background in mobile app and/or device testing, policy compliance testing.

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