Saas Product Support

2 weeks ago

Coimbatore, India Cartrabbit Full time

Product Support Engineer - SaaS Products

**About Cartrabbit**

CartRabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success. CartRabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:
Great learning environment

Flexible working hours

Opportunity to work in a Product company in a vertical B2B niche SaaS.

**Responsibilities: Supporting Software Products**
- The job requires supporting software products for international customers in the US, UK, and Australia, who are native English speakers.
- Engage proactively with customers using the engagement model based on the model laid out by the company.
- Effectively communicate all products and their benefits to customer inquiries.
- Ability to showcase product solutions with the best product fit. Understand how eCommerce businesses work
- Work with internal cross-functional teams (product, marketing, etc) to ensure customers' issues/solutions are addressed effectively
- Understand the typical persona of customers from different countries.
- Create tools and documents that help customers to use our products effectively.
- Own two key metrics (Increase resolution rate & Customer Retention)
- Use customer engagement tools like (Freshdesk, Intercom, etc) (Training will be provided to get familiar with the tools)

**Requirements**:

- Strong written and verbal skills in the English language - you should be able to speak and write in English fluently
- Very Strong written and verbal /communication skills (ESSENTIAL)
- Self-starter who can own ongoing product support programs
- Ability to report and share status on a timely / pre-defined interval
- Flair to communicate with customers proactively

**Job Location: Coimbatore (Work from office)**

**Experience: 0 to 2yrs**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹400,000.00 per year

**Benefits**:

- Flexible schedule
- Food allowance
- Health insurance
- Leave encashment

Schedule:

- Day shift
- Flexible shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- Total Work: 1 year (preferred)
- Software Product handling: 1 year (preferred)
- SaaS products exposure: 1 year (preferred)
- Relevant Work: 1 year (preferred)
- Customer support voice process: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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