Chargeback Associate Ii

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**GENERAL DUTIES & RESPONSIBILITIES**
- Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
- Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.
- Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.
- Ensures compliance with federal and state regulations in resolving billing errors.
- Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
- When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
- Handles/resolves non-posted items, retrieval projects and authorization chargeback’s.
- Meets the standards of the job, such as quality standards and adherence to schedule.
- Other related duties assigned as needed.

**EDUCATION REQUIREMENTS**
Graduation

**GENERAL KNOWLEDGE, SKILLS & ABILITIES**
- Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations
- Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing
- Excellent customer service skills that build high levels of customer satisfaction
- Effective verbal and written communication skills
- Computer navigation and operation skills
- Detail-oriented with good organizational skills
- Ability to manage multiple tasks
- Ability to work both independently and in a team environment
- Ability to maintain confidentiality

**FIS JOB LEVEL DESCRIPTION**
Skill level support role, typically require general education (not a degree). Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level. Require banking/financial, dispute, or fraud experience to be able to perform the job. Follow procedures while making independent decisions by following associations and regulatory rules. Regulated process that requires analytical skills to review claims and ability to multi task. Demonstrate a strong attention to detail and the ability to work and make decisions independently.

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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