Voice Coach
7 days ago
"Certified a **“Great Place to Work” in India,** Maropost transforms marketing, merchandising, and operations with commerce tools designed to scale with fast-growing businesses. Driven by curiosity, creativity, and collaboration, we power 5,000+ global brands. We believe in fostering a learning culture where everyone can thrive. If you have a passion for innovation and a drive to create, you'll find a career here. If you're ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. Become a part of Maropost today and help shape the future of commerce **About The Position**: Maropost is looking for a skilled professional to develop and deliver voice and accent training programs, focusing on enhancing communication skills and cultural sensitivity among employees. This role involves improving pronunciation, intonation, fluency, and articulation, while also fostering an inclusive environment that embraces diversity in communication styles. **What You'll Be Responsible For**: - Training Program Development: Create comprehensive voice and accent training programs tailored to employee needs, based on industry best practices. - Accent Neutralization: Guide employees in achieving accent neutrality by identifying regional accents and providing techniques to modify pronunciation, intonation, and rhythm. - Communication Skills Enhancement: Lead workshops and one-on-one coaching sessions to enhance verbal and non-verbal communication, including fluency, articulation, and body language. - Cultural Sensitivity Training: Promote cultural awareness and sensitivity to support effective communication with clients and colleagues from diverse backgrounds. - Feedback and Assessment: Provide constructive feedback through audio recordings and role-playing exercises, assessing progress and identifying improvement areas. - Continuous Learning and Development: Stay updated on trends and new techniques in voice and accent training, incorporating emerging technologies and methodologies. - Documentation and Reporting: Keep detailed records of training sessions, feedback, and performance evaluations, generating reports to track progress and measure effectiveness. **Work Schedule: Night Shift** **What You'll Bring to Maropost**: - Extensive knowledge of linguistics, speech patterns, and foreign accent acquisition. - Strong understanding of sound formation, breathing techniques, and speech therapy principles. - Excellent oral and written communication skills. - Ability to work effectively in both one-on-one and group training environments. - Good teaching methodology with a hands-on approach to modeling speech. - Experience with training program development and implementation. - An understanding of cultural diversity and inclusion in communication. - A passion for continuous learning and adapting to industry innovations. **Learn more about Maropost platforms below**: Maropost Commerce Suite: Empowering Fast-Growing Businesses AU/NZ #1 Retail POS Systems | Point of Sale Software: Retail Express Australia's Best Ecommerce Platform. Made for Growing Businesses | Neto Empower Your E-commerce with AI-Driven Search & Personalization InboxAware - Achieve record-breaking inbox placement and deliverability **Equal Employment Opportunist**:
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