Customer Service Officer

2 weeks ago

Mumbai, India The Sleep Company Full time

**Profile**: Customer Service Officer

care Calls (After sales services)

**Salary**: upto 3.00LPA

**Key Responsibilities**:

- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

**Customer Support**

Call up / Follow ups to active Customer for their Progress

Follow up with Missed Appointments

Schedule Appointments

Preparation of MIS

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Domestic voice process: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7304501604
- Health insurance

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