Customer Service Executive

3 days ago

Mumbai Maharashtra, India CloudThat Technologies Full time

**The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment**

**Job Title: BPO Customer Support Executive (Multilingual)**

**Location: Mumbai, Maharashtra**

**Experience: 2-3 Years**

**Working Days: 6 Days a Week**

**Job Type: Full-Time****Key Responsibilities**:

- Handle inbound and outbound customer service calls in multiple languages.
- Address customer inquiries, concerns, and complaints professionally and efficiently.
- Provide product/service information to customers.
- Resolve customer issues and escalate complex cases to the appropriate departments.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while delivering excellent customer service.
**Key Skills & Qualifications**:

- Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written).
- Strong communication and interpersonal skills.
- Ability to manage and resolve conflicts.
- High level of patience and problem-solving ability.
- Basic computer skills for handling CRM systems and software.
- Prior experience in customer support or call centres is a plus but not mandatory.
**Educational Qualification**:

- 12th Pass (mandatory).
- Graduation with a degree is a plus, but not required.
**Salary**:

- Competitive salary based on experience.
**Working Hours**:

- Rotational shifts, including weekends and public holidays.
**Benefits**:

- Health insurance and performance-based incentives.
- Training and development opportunities for career growth.
If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you

Thankyou
Shubhangi

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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