Associate - Customer Service (Chat Process)

2 weeks ago

Mumbai, India Apertum Online Pvt Ltd Full time

Company Description

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

**Job Description**:
**Key Responsibilities**:

- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings

**Key Performance Indicators**:

- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team

**Qualifications**:

- A Bachelor’s degree from any stream if a Fresher
- Minimum HSC with a minimum 2 years of relevant experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- 5 days working

  • Customer Service- Chat Process

    1 day ago

    Mumbai, India Tech Mahindra Full time

    **Tech Mahindra Business Services - Malad, Mumbai is hiring for Voice/Chat Processes.** *Eligibility: - **HSC/Graduate** with minimum **6 months** of INTERNATIONAL BPO experience (Voice) - **SSC **with minimum **1 year** of INTERNATIONAL BPO experience. - Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary...

  • Chat Process

    2 weeks ago

    Mumbai, India Teleperformance Full time

    Share CV on 9372475273 Chat process International Telecommunication company HSC fresher can apply salary:18k-24k in-hand Sales and customer service through chat Timings: 24*7 any 9 hours shift & 2 rotational offs Location: Malad **Job Types**: Permanent, Full-time, Fresher **Salary**: ₹18,000.00 - ₹24,000.00 per month **Benefits**: - Provident...

  • Chat Process

    2 weeks ago

    Mumbai, Maharashtra, India Hunt Mantra Full time

    **Hiring for Tech Mahindra** **Process: - ** Kotak securities (Stock Market Chat process/ voice process) **Designation: - **Customer Support Associate (CSA). **Location: - ** Chandivali **Role: - ** Resolve customer queries and complaints over Chat/Voice **Eligibilty: - **Graduate + Min 6 months of experience of customer service...

  • Associate - Customer Service (Chat Process)

    5 days ago

    Mumbai, India Apertum Online Pvt Ltd Full time

    Company Description Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to...

  • Chat Associate

    2 weeks ago

    Mumbai, India Jobegy Full time

    Blended process 80%Chat and 20%calls Walk in time 11 am to 3 pm only No of openings : 5-6 HSC/ diploma with relevant experience work from office only System - i3 or i5 processor with 8GB Ram and Wifi speed up to 30 MBPS Job Role Customer Information Specialist ( associate has to solve queries for E-Commerce) Age : Upto 35 year - minimum 6 months of...

  • Customer Service Representative

    2 weeks ago

    Mumbai, India NTEK consulting Pvt. Ltd Full time

    **Handling chat and providing** resolution to the query and upsell. Products (Broadband/Television/Landline) **Process Requirement**: Ø Chat Handling Ø Should be able to manager dual concurrency chat window Ø Performance and Sales incentives (Sales amount not to be disclosed) Ø Objection handling skills Ø 24*7 shifts Ø 2 days rotational work...

  • Customer Service

    2 weeks ago

    Mumbai, India Acme Services Full time

    **!!!!!!Immediate Joiners Only!!!!!** **Key Areas of Responsibility for Chat Process**: - Handling incoming and respond to customers’ chats - Manage and resolve customer complaints - Identify and escalate issues to supervisors - Provide product and service information to customers - Research required information using available resources - Research,...

  • Customer Chat Process Executive

    2 weeks ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Relations Customer Service Time Management Communication Skills Customer oriented Customer Care Voice and non-voice customer support - **Job** **Title**: Non Voice (Chat...

  • Customer Service Associate

    1 week ago

    Malad West, Mumbai, India Fast And Direct Services Full time ₹ 2,38,800 - ₹ 2,57,400 per year

    Process - Kotak securities (Stock Market voice process / chat process/ email process) Designation-Customer Support Associate (CSA). Role: Resolve customer queries and complaints over Chat Eligibilty - Graduate Min 6 months of experience of customer service (BPO/BFSI) is mandatory Age Criteria -18 to 35 Years Shift Timing Male/Females...

  • Customer Service Executive

    3 days ago

    Mumbai, Maharashtra, India Gratitude Inc. Full time

    **Role**:Customer Service Executive -Chat **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: chat International Call Centre Chat Process Chat Support BPO industry BPO Hiring BPO Call center Call centre voice International BPO BPO/ITES BPO...