Customer Care Executive

2 weeks ago

Chennai Tamil Nadu, India Unidos Technology Full time

We have openings for Customer Support and Sales Support in Chennai location

**Job description**:

- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met

Skills Required:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

Languages Required**:English**+ **Hindi**(compulsory).

Education: Graduates (Any stream )

**Job Types**: Full-time, Permanent

Pay: Up to ₹400,000.00 per year

Schedule:

- Day shift
- Morning shift

Work Location: In person

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