IT Application Owner

**Job Title
- **IT Application Owner Lead**

**Location
- **Pune**

Job Description Summary

The ITAO Lead additionally has the task to manage the ITAO team keeping track of the deliverables across the HR & Audit Landscape.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Key Roles & Responsibilities**
- Undertake detailed business analysis and act as a point of Subject Matter Expert knowledge to provide and document clear and concise understanding of the HR business processes
- Responsible for understanding and documenting accurately and comprehensively technology current and target state architectures
- Creating a strong network of contacts within the business, business management, operations domains to ensure these stakeholders are kept informed with transparency and clarity
- Creating a strong network of contacts with associated technology teams from development, infrastructure and production to collaborate on risk identification, remediation solutions and managing change conflicts
- Support project management activities to assist in the delivery of the target state technology landscape
- Support the bank's audit function in the remediation of audit points and self-identified issues to reduce risk.
- Responsible for producing and maintaining accurate documentation on compliance with methodologies, IT policies and IT security requirements.
- Code Scan and Application Penetration Testing
- Collaborates with colleagues participating in other stages of related Software Development Lifecycle (SDLC) activities.

**Your Skills and Experience**:

- Demonstrable experience on managing service delivery
- Knowledge of ITIL-based IT service management best practices
- Understanding and practitioner knowledge of best practice project management principles and methodologies
- Knowledge of industry best practice IT support and End User Computing standards, strategies, solutions, and methodologies.
- Proficiency with one or more common IT ticketing systems with an emphasis on reporting and analysis.
- Ability to on-board, integrate and manage in house and outsourced disparate teams into a shared-services support delivery mode.
- Experience defining, developing, implementing, and managing at least major IT service management process (e.g., Incident Management, Change Management, Release Management, etc.).
- Experience in proactive client relationship management programs
- Ability to think strategically, as well as tactically, and to exercise sound judgment in problem-solving and priority/goal setting.

**How we’ll support you**
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.