Customer Care Advisor(Uk Shift-hybrid)

3 days ago

Pune Maharashtra, India Apex One Full time

**Location** - PUNE - SP Info-city
- Round 1: Communication Screening
- Round 2: Voice Versant Test (Minimum score: 60)
- Round 3: Communication & Stability Assessment
- **Final Interview**: Face-to-Face (F2F)
- **Interview Rounds**: 3
- s customer experience standards. The Customer Care Advisor has a good knowledge of Vodafone
- s latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with standard customer care processes. Typically reports to the Customer Care Team Leader.

**Job Responsibility**
- Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; troubleshooting for Network, Internet etc.
- Meets defined KPIs including NPS and sales;
- Processes transactional activities in line with Vodafone standards, policies and processes;
- Uses time proactively and efficiently to deliver on service targets;
- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;
- Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
- Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;
- Acts as an advocate of Vodafone, protecting the reputation by following Vodafone
- s Brand Tone of Voice;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

**Job Types**: Full-time, Permanent

Pay: Up to ₹550,000.00 per year

Schedule:

- UK shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you willing to work on UK Shift (Hybrid-3 days)?

Are you willing to work on Contractual Position?

Work Location: In person

**Speak with the employer**
+91 8830235380

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