
Customer Service Executive
5 days ago
**Company Description**:
Gifts By Rashi is trying to revolutionize the lifestyle gifting segment and spread happiness by delivering hampers and personalized gifts. We have a work environment that is very dynamic, and fast-paced and we greatly value amazing ideas on the table.
**Job Description**:
- Ensure the best standards in delighting the customer
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Achieve best in class First-Time-Resolution rates and turnaround time for customer needs.
**Requirements and skills**
- Any Graduate /Undergraduate with more than six months of International Chat/ Voice experience would be considered.
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills in English is required
- Ability to multi-task, prioritize, and manage time effectively
- Any fresher carry good communication skills will be eligible to apply.
**Salary**: ₹180,000.00 - ₹240,000.00 per year
Schedule:
- Day shift
Application Question(s):
- How much you would rate yourself in English out of 5 (both written & spoken) ?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
- International Chat process: 1 year (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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