Front Office Associate

2 days ago

Durgapur, India Grand Enterprise Full time

Looking for a well-presented, professional, and customer-focused Front Office Associate to join our front desk team in Pune. If you have at least one year of experience in hotel front office operations and enjoy providing warm, efficient service, we encourage you to apply.

Key Responsibilities:
Greet guests upon arrival and ensure a smooth check-in/check-out process
Handle reservations, room assignments, and guest inquiries both in-person and over the phone
Maintain accurate guest records and process payments using the PMS
Coordinate with housekeeping and other departments to ensure guest satisfaction
Manage guest complaints or concerns promptly and professionally
Uphold the hotel\'s standards of service and professionalism at all times
Qualifications & Skills:
BHM

Minimum of 1 year experience in front office or guest service role in hospitality
Proficiency in hotel software/PMS (e.g., IDS)
Excellent communication and interpersonal skills
Professional grooming and a pleasant demeanor
Ability to multitask and remain calm under pressure
Willingness to work in shifts, including weekends and holidays

**Benefits**:
Competitive salary
Staff meals
Career development and training opportunities
Supportive and team-oriented work culture

Pay: ₹10,238.22 - ₹23,274.15 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

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