Front Office

23 hours ago


Durgapur WB IN PREMIUM MOTORCYCLE SHOWROOM Full time

Job Title Front Office Service Company Gati Motors Pvt Ltd Authorized Tata Motors SCV Dealer Location DURGAPUR Job Summary We are seeking a customer-focused and well-organized Front Office Executive Service to be the first point of contact for customers visiting our service center The role involves handling customer inquiries job card opening service coordination and ensuring a smooth customer experience in line with Tata Motors service standards Key Responsibilities Greet and assist customers visiting the service center Register vehicles and prepare job cards in the Dealer Management System DMS Coordinate with Service Advisors and Workshop team for job allocation and updates Provide customers with accurate service timelines and updates on vehicle status Handle inbound calls service bookings and appointment scheduling Maintain service records invoices and proper documentation Collect customer feedback and support CSI Customer Satisfaction Index improvement Resolve basic queries and escalate complex issues to Service Advisors Workshop Manager Ensure smooth front desk operations with a professional and customer-friendly approach Requirements Graduate Any discipline Diploma in Automobile preferred 2-4 years of experience in front office customer service Automobile industry preferred Good communication and interpersonal skills Proficiency in MS Office and DMS ERP systems Customer-oriented with strong organizational skills Compensation Benefits Salary As per industry standards Additional Benefits Incentives Provident Fund ESIC and other statutory benefits Job Types Full-time Permanent Pay 8 000 00 - 12 000 00 per month Benefits Health insurance Provident Fund Work Location In person


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