Product Support Executive

1 day ago

Chandigarh, India Dfavo Full time

Location:
- Chandigarh- Employment Type:
- Full Time- Department:
- Product Support- Minimum Experience:
- 1+ Years- Dfavo, a fast growing Norway based EdTech company, is enabling and supporting students to receive global education. It’s unique platform empowers the international student recruitment industry by providing tools, expertise aided with premium support by connecting educational institutions with recruitment partners and students across the globe.
- We are looking for a skilled product support specialist to provide fast and effective support to our clients. As a product support specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.
- To ensure success as a product support specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled product support specialist provides fast and effective support over the phone and in person.

**Product Support Specialist Responsibilities**:

- Responding to client support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Running software diagnostic tools and physically inspecting hardware systems.
- Talking to clients through basic problem-solving processes.
- Providing basic computer training.
- Installing and upgrading hardware and software systems.
- Writing training manuals.
- Following up with clients.
- Completing support tickets.

**Product Support Specialist Requirements**:

- Bachelor’s degree in computer science, information technology, or a similar field.
- 1+ years working as a product support specialist.
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- High-level communication skills.
- Ability to troubleshoot complex hardware and software issues.
- Patience and understanding.
- Disclaimer
- Dfavo is Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

  • Insurance Support

    4 weeks ago

    Chandigarh, India Felcorp Support Full time

    Felcorp Support - Insurance Division Modern collaborative team We're Hiring – Client Support Officers We're expanding our Insurance Support team at Felcorp Support and seeking motivated Support professionals at all levels, Freshers, Juniors and seniors. Key Responsibilities: Preparing, checking, and processing insurance documentation Assisting with...

  • Sales Support Executive

    1 week ago

    Chandigarh, India Crestbell Support Private Ltd Full time

    We are Hiring Sales Support Executive - Female Prefer from - ED- Tech Industry Graduate with minimum of 1-3 year of work experience in marketing & sales role or experience in education/services sector preferable. The incumbent will be responsible for: 2. Maintaining overall database 3. Maintaining daily sales reports. 4. Maintain an organized &...

  • Customer Support Executive

    5 days ago

    Chandigarh, Chandigarh, India SGK Business Support Services Full time

    **Job Title: Customer Support Representative** **Shift Timing**: 3:30 AM to 1:30 PM **Working Days**: 5.5 days per week **Probation Period**: 6 months **Annual Increment**: Yes, based on performance **Cab Provision**: Not provided **Key Responsibilities**: - Resolve customer complaints, issues, and product-related questions. - Maintain detailed and...

  • Product Support Executive

    2 weeks ago

    Chandigarh, Chandigarh, India BeeperMD Full time

    Proficient in MySQL/SQL Server database programming/administration. - Work in production support shifts and off hour production emergencies. - Monitoring production environment and ensure smooth functioning. - Develop complex queries for analysis, monitoring and report generation. - Analysing, identifying root cause and resolving technical problems by...

  • Customer Support Advisor

    1 week ago

    Chandigarh, Chandigarh, India SGK Business Support Services Full time

    **Key Responsibilities**: - **Customer Interaction**: - Provide clear and accurate information regarding products, services, and policies. - Address customer concerns and issues in a friendly, professional, and empathetic manner. - Manage high-volume inquiries while maintaining high-quality service. - **Problem Resolution**: - Troubleshoot and resolve...

  • Sales Executive

    2 weeks ago

    Chandigarh, Chandigarh, India Crestbell Support Private Limited Full time

    Only for Male Salary - Negotiables **Key responsibility Areas1. Sales Target Achievement** - Meet or exceed individual sales targets and quotas on a regular basis. - Generate and manage a sales pipeline by identifying and prospecting potential customers. - Drive sales growth through cold calling, networking, and lead generation strategies. **2. Lead...

  • Support Executive

    5 days ago

    Chandigarh, India Tech Glide Full time

    **JD: Support Executive( BPO work exp)** **Roles & Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Demo presentation to customers on products and services. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving...

  • Executive - Product Operations

    2 weeks ago

    Chandigarh, India PrepLadder Full time

    Position Title: Executive – Product Operations Location: IT Park, Chandigarh (On-site) Department: Operations Job Type: Full-Time Job Summary: We are looking for a detail-oriented and proactive Executive – Product Operations to join our on-site team in IT Park, Chandigarh . The ideal candidate will play a key role in supporting day-to-day product...

  • Executive - Product Operations

    2 weeks ago

    Chandigarh, India PrepLadder Full time

    Position Title: Executive – Product Operations Location: IT Park, Chandigarh (On-site) Department: Operations Job Type: Full-Time Job Summary: We are looking for a detail-oriented and proactive Executive – Product Operations to join our on-site team in IT Park, Chandigarh . The ideal candidate will play a key role in supporting day-to-day product...

  • Sales Executive

    3 days ago

    Chandigarh, Chandigarh, India Crestbell Support Private Limited Full time

    Salary - Negotiables **Key responsibility Areas1. Sales Target Achievement** - Meet or exceed individual sales targets and quotas on a regular basis. - Generate and manage a sales pipeline by identifying and prospecting potential customers. - Drive sales growth through cold calling, networking, and lead generation strategies. **2. Lead Generation &...