6 Sigma Black Belt-1

**Career Area**:
Strategy

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Responsibilities
- Designing and developing Six Sigma programs, including supporting systems and tools, for quality and business process improvement.
- Leading and managing Six Sigma project portfolios to achieve measurable business process improvements.
- Providing technical training and guidance for Green Belt professionals on the planning, development and implementation of Six Sigma projects.
- Employing Six Sigma methodology into organizational operations to meet business goals and objectives.

Skill Descriptors

Active Learning: Understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.

Level Working Knowledge:

- Explains lessons learned from mistakes and failures as well as successes.
- Maintains network of contacts within own unit.
- Identifies and explains own strengths and development needs.
- Makes use of journals, associations, and conferences in own professional specialty.
- Learns new concepts, processes and tools related to own immediate responsibilities.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Working Knowledge:

- Approaches a situation or problem by defining the problem or issue and determining its significance.
- Makes a systematic comparison of two or more alternative solutions.
- Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
- Identifies the major forces, events and people impacting and impacted by the situation at hand.
- Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Level Working Knowledge:

- Develops basic persuasive arguments.
- Discusses organizational culture around providing input on decisions.
- Uses active listening skills and probing techniques to surface opportunities to influence.
- Identifies who the decision makers are and how they receive information.
- Regularly presents ideas or suggestions to associates in persuasive terms.

Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Level Working Knowledge:

- Explains impact of interactions with individuals and groups.
- Identifies roles and responsibilities for self and others.
- Demonstrates an understanding of alternative points of view.
- Collaborates with departmental associates and management.
- Adapts interaction style to situations and people.

Level Working Knowledge:

- Identifies and documents specific problems and resolution alternatives.
- Examines a specific problem and understands the perspective of each involved stakeholder.
- Develops alternative techniques for assessing accuracy and relevance of information.
- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
- Uses fact-finding techniques and diagnostic tools to identify problems.

Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.

Level Working Knowledge:

- Defines the critical workflow for executing key processes.
- Identifies process problems that limit performance.
- Implements methods for improving and establishing controls for critical processes.
- Focuses on the most significant problems to maximize efficiency gains.
- Surfaces systemic problems to be addressed at the organizational level.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Level Basic Understanding:

- Identifies project management tools and requirements within own function.
- Describes the key objectives, phases and deliverables of a current project.
- Explains the concepts of phase, activity, task, and deliverable.
- Gives examples of critical paths in projects.

Six Sigma Methodolo