Engine Field Service Technician

**DESCRIPTION**

**Job Summary**:
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.

**Key Responsibilities**:

- Establishes and develops productive customer relationships, ensuring prompt and efficient attention to customer needs.
- Applies specialized tools and follows documented procedures to diagnose and complete complex repairs at customer sites.
- Conducts preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Escalates unresolved issues to product specialists or supervisors.
- Coaches and develops technicians/apprentices, providing work direction and reviewing repair plans and parts lists.
- Completes required documentation, including service worksheets, timesheets, warranty claims, and quality documents, via handwritten forms or business systems.
- Identifies additional sales and service opportunities with customers.
- Completes training in line with skill and business requirements.
- Maintains service vehicle and tools for cleanliness and proper operation.
- Ensures adherence to all relevant Health, Safety & Environmental policies and procedures, reporting any issues or incidents to site management and supervisors.

**RESPONSIBILITIES**

**Competencies**:

- **Communicates Effectively** : Tailors communications to meet the unique needs of diverse audiences.
- **Customer Focus** : Builds strong customer relationships and delivers customer-centric solutions.
- **Develops Talent** : Mentors others to achieve career and organizational goals.
- **Manages Complexity** : Analyzes complex information to effectively solve problems.
- **Manages Conflict** : Resolves conflict situations effectively with mínimal noise.
- **Self-Development** : Actively seeks new learning opportunities through formal and informal channels.
- **Health and Safety Fundamentals** : Proactively promotes health and safety behaviors to contribute to an injury-free workplace.
- **Diagnostics Application** : Develops troubleshooting plans based on customer complaints and validates successful repairs.
- **Electronic Service Tool Application** : Utilizes appropriate hardware and software tools to diagnose and resolve service issues.
- **Engine Systems Interactions** : Analyzes the interactions of electrical and mechanical systems to diagnose and repair issues efficiently.
- **Product Repair and Maintenance** : Repairs and maintains mechanical/electrical products following guidelines to ensure quality repairs and cost efficiency.
- **Service Documentation** : Captures and verifies technical information to maintain accurate service records.
- **Technical Escalation** : Utilizes resources and escalates issues for seamless resolution and customer satisfaction.
- **Values Differences** : Leverages diverse perspectives to enhance organizational performance.

**Education, Licenses, Certifications**:

- Apprentice Trained Engine Technician (preferred)
- Vocational diploma from a relevant technical institution
- Locally valid driving permit
- Licensing may be required for compliance with export controls or sanctions regulations

**QUALIFICATIONS**

**Experience**:

- Significant field service work experience
- Expert-level knowledge of and experience with engine products
- Customer service experience
- Experience providing technical advice and coaching to junior technicians (preferred)

**Skills/Knowledge**:

- Proficient in supporting Control Panel business, Data Center Panel services, and new projects such as Grid Sync.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2408764

**Relocation Package** Yes