Field Service Technician

4 days ago

Mumbai Maharashtra, India Quess Corp Limited Full time

**Company Name**: Hafele

**Designation : Technical Service Technician**

**Work Location**:Mumbai

**Interview Mode**:Virtual interview

**Experience**: Fresher

**Salary**: Max 28000- 30000 Per month

**Education**:Engineer or Diploma (Training will be giving)

**Skills**: Service and technical support for home appliances and consumer products

Payroll under Quess Corp Ltd

**KEY RESULT AREAS**

1. Responsible for Service SLAs such as Response and resolution Time, Open calls, & C-sat for the assign territory.

2 Contribute in developing a Technical service infrastructure across territory to service all distributors and end users.

4. Develop & Appoint new fabrication team for Surfaces Retail/Project installation & also for Façade market

5. Coordinating with the Sales and installation team to service the respective Market and ensuring quality of execution for products under the -Surfaces & Water solutions product portfolio.

6 Coordination of Retail & Project site execution for surfaces, monitoring the fabrication for the surfaces.

7 Ensure service deliverance and achievement of Service KPI’s

8 Analyzing the reasons for delay in servicing for better control and taking timely actions to correct the situation if required.

9 Identify Training need to all Fabricators; ensure all the Stone Masters well trained, technically qualified and groomed well in soft skills as well as technical knowledge.

KEY FUNCTIONS & RESPONSIBILITIES

1. To ensure Service Network Expansion based on the sales plan and business need.

2. To ensure customer complaints & service issues are dealt with in a fair and prompt manner.

** This JD is indicative in nature & may not comprehensively cover all aspects of your job, which may be intimated to you time to

time.

OPERATING NETWORK

INTERNAL RELATIONSHIPS

S.No - DEPARTMENT PURPOSE OF THE INTERACTION

1. Supply Chain Execution of Product

2. OPD Processing of warranty orders

3. Accounts Fabrication & Service Franchise Payment

4. Service/Customer Care Any issues related to installation or complaints on services or products, Daily Reports, C-sat 3 Regular field visit for service & complaint calls, provide all necessary support to end customers

4 To ensure Service delivery as per KPI structure

5 Development of stone fabricators in terms of technical, Façade Installation & soft skill.

6 Create & execute Standard operating procedure for project/key account installation

**Salary**: Up to ₹28,000.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8667543402

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