Customer Support Associate

5 days ago

Bengaluru Karnataka, India HR CREATIONS Full time

**Customer Care Executive** - Supertails Clinic

Location: Bangalore (On-site)

Experience: 1-2 years in customer support, tele-calling, or front-desk roles (Healthcare,

Veterinary, or Hospitality preferred)

Employment Type: Full-time

**About Supertails Clinic**

Supertails Clinic is dedicated to providing top-tier veterinary care for pets, offering

consultations, diagnostics, and treatment services. Our customer care team ensures a

smooth and seamless experience for pet parents from appointment booking to

post-consultation support.

**Role Overview**

As a Customer Care Executive, you will be the first point of contact for pet parents

reaching out to our clinic. Your role will involve handling inquiries, booking appointments,

following up on leads, and ensuring exceptional customer service.

**Key Responsibilities**
- Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and social

media, assisting customers with appointment bookings.
- Lead Follow-Ups: Call potential customers who have shown interest in clinic

services and encourage them to book consultations.
- Scheduling & Coordination: Manage clinic calendars, confirm appointments with

vets, and update customers on any changes.
- Reminder & Follow-Ups: Send reminders for upcoming appointments and follow up

post-visit to ensure customer satisfaction.
- Basic Inquiry Resolution: Provide information about clinic services, pricing, and

procedures while directing complex queries to vets.
- Customer Engagement: Build strong relationships with pet parents, addressing

concerns and ensuring they have a positive experience.
- Data Management: Maintain accurate records of appointments, customer

interactions, and follow-ups in the system.

**What We’re Looking For**
- Experience: 1-2 years in customer service, tele-calling, or front-desk roles,

preferably in healthcare or pet services.
- Communication: Strong verbal and written communication skills in English and

Hindi (Kannada is a plus).
- Organizational Skills: Ability to multitask, manage bookings efficiently, and handle

multiple customer inquiries.
- Proactive & Friendly: Someone who enjoys talking to people, has a customer-first

attitude, and can build relationships.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have knowledge about pet parenting?
- Are you a pet lover?
- Are you open to work in rotational shifts from 8am upto 12:30pm, 9hours/day, 6 days/week?

**Language**:

- English (required)
- Hindi (required)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 8447391651

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