Front Office Supervisor

4 days ago


Thoraipakkam Chennai Tamil Nadu, India Essentia Premier Hotel Chennai Full time

**Team Supervision**: Lead, train, and motivate front office staff to ensure high performance and adherence to company standards.
- **Guest Services**: Oversee check-in and check-out processes, handle guest inquiries, and resolve complaints promptly and professionally to ensure guest satisfaction.
- **Operational Efficiency**: Monitor daily front desk operations, including scheduling, task delegation, and ensuring compliance with policies and procedures.
- **Administrative Duties**: Manage reservations, maintain accurate records, and prepare reports on front office activities, such as occupancy rates and revenue.
- **Customer Experience**: Ensure a welcoming and professional environment, addressing guest needs and enhancing their experience.
- **Collaboration**: Work closely with other departments (e.g., housekeeping, maintenance) to coordinate services and resolve issues.
- **Training and Development**: Conduct training sessions for new hires and provide ongoing coaching to improve staff performance.
- **Compliance**: Ensure compliance with health, safety, and company policies, including handling cash and credit transactions accurately.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Ability to commute/relocate:

- Thoraipakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Hotel Industry: 2 years (required)

**Language**:

- Hindi (required)
- English (required)
- Tamil, English, Hindi (required)

**Location**:

- Thoraipakkam, Chennai, Tamil Nadu (preferred)

Work Location: In person



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