Customer Service Representative

4 days ago

Prahlad Nagar Ahmedabad Gujarat, India manufaturers Full time

**Urgent Requirement Customer Service Representative (CSR) ( Male )**

**Comfortable to work as per US timings. (6:30 PM to 3:30 AM).**

1) Client Company : Manufacturing And Suppler
2) Position : Customer Service Representative
3) Experience Required: 2 Years
4) Salary Negotiable : In line with experience and expertise

5) Job Location : Prahladnagar, Ahmedabad
- 6) Job Description:
Key Responsibilities:

- Answer customer queries promptly and accurately.
- Resolve customer complaints in a timely and appropriate manner.
- Escalate issues to the appropriate department as required.
- Provide regular reports on customer feedback and complaints.
- Maintain accurate records of customer interactions and transactions.
- Identify areas for improvement in the customer experience and suggest solutions.
- Perform administrative tasks as required.

**Qualifications and Skills**:

- Bachelor's degree or equivalent education/experience.
- Experience in managing back-office operations in a similar industry.
- Proven customer service experience in a back-office role.
- Proficient in MS Office.
- Ability to work in a team environment.
- Strong problem-solving skills.
- Ability to work under pressure and meet deadlines.

**Additional Details**:

- **This is a full-time position based in Ahmedabad.**

**- Good at English (verbal and written) communication.**
- **Comfortable to work as per US timings. (6:30 PM to 3:30 AM).**

**With Regards,**
**Mansi Solanki (HR)**

**9879465778**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹90,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9879465778

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