Customer Service Executive

10 hours ago

Sakinaka Mumbai Maharashtra, India Pine Labs Full time

**Job Purpose**Role and Responsibility**:

- Identify and address the customers issue, provide first time resolution.
- Respond quickly, professionally, and accurately to customer inquiries regarding complaints and queries.
- Meet personal and team productivity/quality KPI targets.

**Educational Qualification**
- Degree/Graduate or equivalent.

**Skills and experience**:
**Essential**
- Excellent written and verbal English communication skills
- Good knowledge of computer and Microsoft Excel.
- Good in problem-solving skills, analytical skills and logical reasoning.
- Committed towards assigned responsibilities.
- Quick learning skills.
- Open to work on all Bank Holidays and Sundays.
- Flexible to work in Rotational shifts, including late Shifts and Night.

**Desirable**

Experienced in customer service tele-calling profile and technical query handlings.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Application Deadline: 25/12/2024

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