Ivr Executive

3 days ago

Ajmer Road Jaipur Rajasthan, India PUNO - The Adventure Park Full time

**Job Title**: IVR Executive / Telecaller
**Location**: Jaipur
**Experience Required**: 1-3 years (preferred)
**Employment Type**: Full-Time

**Key Responsibilities**:

- Handle a high volume of **inbound and outbound calls** in a professional manner
- Respond to customer queries, provide information, and resolve issues effectively
- Route calls to the appropriate departments when necessary
- Maintain call logs and update the CRM or internal systems regularly
- Follow communication scripts and adhere to call handling protocols
- Collect feedback and escalate complex issues to supervisors when required
- Ensure high levels of customer satisfaction during every interaction

**Required Skills**:

- Excellent **verbal communication** in Hindi and English
- Strong **listening and interpersonal** skills
- Experience with **call center software or IVR systems** (preferred)
- Basic computer knowledge and ability to type efficiently
- Ability to work under pressure and meet call targets

**Preferred Qualifications**:

- Graduate in any discipline
- Prior experience in a telecalling/customer support/IVR role

**Benefits**:

- Fixed salary + performance-based incentives
- Supportive and collaborative work environment
- Training and development opportunities

Pay: ₹8,697.69 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Location**:

- Ajmer Road, Jaipur, Rajasthan (preferred)

Work Location: In person

**Speak with the employer**
+91 7300063513

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