Tele Caller Executive
6 days ago
**Position**: Customer Relationship Executive (CRE)
**Department**: Digital Marketing
**Location**: Bhankrota, Ajmer Road
**Employment Type**: Full-time
**Role Overview**
We are looking for a **Customer Relationship Executive (CRE)** in our **Digital Marketing Department** to manage and attend incoming customer calls received through IVR. The role involves handling queries, providing accurate information, maintaining customer satisfaction, and supporting lead conversion for business growth.
**Key Responsibilities**
- Attend and manage customer calls routed through the IVR system in a professional and timely manner.
- Understand customer queries and provide relevant information about products, services, and digital campaigns.
- Record, update, and maintain customer interaction details in CRM/database.
- Coordinate with sales, service, and marketing teams for lead forwarding and follow-up.
- Ensure prompt resolution of complaints and escalate cases whenever required.
- Achieve daily/weekly/monthly targets for call handling, lead conversion, and customer satisfaction.
**Required Skills & Qualification**
- Minimum Graduate in any discipline.
- 0-2 years of experience in customer handling / tele calling (Freshers with good communication skills may also apply).
- Excellent verbal communication skills (English & Hindi proficiency preferred).
- Good listening skills with a customer-centric attitude.
- Ability to multitask and work with digital tools/CRM systems.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
**Experience**:
- Cold calling: 1 year (preferred)
- Negotiation: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Application Deadline: 13/04/2024
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