Customer Support Executive

2 weeks ago

Chennai Tamil Nadu, India Openings Advisory Firm Full time

**Location**: Chennai
**Work Mode**: Work from Office
**Experience**: 2+ years

**Qualification**:Any Graduate
**Notice**: Immediate Joiners Preferred
- JOB DESCRIPTION:
**Key Responsibilities**:

- **Ticket Management**: Utilize ticket systems to manage, track, and resolve customer issues promptly. Ensure all tickets are addressed within the SLA.
- **Communication**: Maintain clear, professional, and empathetic communication with customers, understanding their concerns and providing appropriate solutions.
- **Problem-Solving**: Identify and troubleshoot customer issues, escalating complex problems to the relevant departments when necessary.
- **Documentation**: Accurately document customer interactions and resolutions in the ticketing system for future reference and reporting.
- **Team Collaboration**: Work closely with other team members and departments to ensure seamless customer service and knowledge sharing.
- **Shift Adherence**: Work efficiently during US shift hours, maintaining punctuality and reliability.
- **Work Location**: Adyar, Chennai

**Requirements**:

- **Communication Skills**: Excellent verbal and written communication skills in English.
- **Technical Skills**: Proficiency in using ticket systems and CRM software.
- **Problem-Solving**: Strong analytical and problem-solving skills with attention to detail.
- **Customer Focus**: Demonstrated ability to understand and address customer needs effectively.
- **Adaptability**: Ability to work in a fast-paced environment and adapt to changing customer demands and workflows.
- **Availability**: Immediate joiners are preferred.

**Qualifications**:

- Bachelor’s degree in any field or relevant work experience in customer support.

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