Customer Service Associate

4 days ago

Bhilai, India Siya Relocation Pvt Ltd Full time

The Customer Service Representative is the engine of Siya Relocation Pvt Ltd Utilizing a high energy approach, the CSR will clearly identify current customer needs for our service and how they can benefit from partnering with Siya Relocation pvt Ltd on every shipment. Providing excellent customer service is essential in this position. Customer Service, industry experience, and some college coursework preferred but not required.

**Duties and Responsibilities**:

- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and logistics.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Excellent multitasking skills within their work space as well as computer software programs.
- Be a professional representative of our company that other employees look up to.

**Job Requirements**:

- High quality written and verbal communication skills
- Bangali and/or Oriya language is must in speaking and communcation.
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Dependability
- Problem solver
- Ability to work in teams and open to others’ views
- Show respect toward others with cultural differences
- Quality decision making
- To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
- Experienced person will be in prioritize first.

**Qualifications**:

- Minimum high school diploma required. Some college preferred but not required.
- Previous customer service or call center experience is additional.
- Logistics experience preferred but not required.Language Skills:

- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**Salary**: ₹7,086.00 - ₹10,645.29 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Supela, Bhilai - 490023, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Bengali/Oriya (required)

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