Associate, Wfm Dialer

1 week ago

Kolkata West Bengal, India PK Global Full time

Job Title:
Associate, WFM Dialer

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and Key Responsibilities**:

- Responsible for end-to-end dialer and campaign management.
- Solve Dialer related issues.
- Managing real time requests as per requirement related to Dialer.
- Prepare daily / weekly / monthly MIS as required.
- Produce and analyze daily efficiency reports.
- Manage real time breaks.
- Suggest ideas to improve dialing strategy.
- Effective implementation of agreed dialing strategy
- Liaise between the Centralized and Site WFM teams.
- Analysis and reporting of historical center performance statistics.
- Oversee analysis and reporting of employee performance including schedule adherence.
- Perform other duties and assignments as directed.
- Client interactions on the day-to-day transactions.
- Maintain and analyze the Dialer strategy to meet the required Contractibility and Conversion targets.
- Responsible to handle first level of Escalation for all Dialer Related issues.

**Key skills & knowledge**:

- Good communication skills.
- Good knowledge of MS Excel, MS Access & Power point.
- Knowledge of Dialer.
- Proficiency with computers
- Willing to work in a 24*7 environment.
- Ability to handle pressure situations.
- Drive for self-learning and knowledge enhancement.

**Educational Qualification**:
Graduate

Disclaimer:
**Location**:
IND Kolkata - Millenium City, Tower II, 5th

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • WFM / RTA / Dialer Analyst

    3 weeks ago

    Kolkata, India Bello Vista Full time

    Urgently hiring WFM / RTA Specialist / Dialer Analyst US Process / NIGHT SHIFT WORK FROM OFFICE Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an...

  • WFM / RTA / Dialer Analyst

    2 weeks ago

    Kolkata, West Bengal, India Bello Vista Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Urgently hiring WFM / RTA Specialist / Dialer AnalystUS Process / NIGHT SHIFTWORK FROM OFFICELocation : KOLKATAWFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an...

  • Associate, Wfm Reporting

    2 weeks ago

    Kolkata, West Bengal, India Webhelp Full time

    **Workforce Management (WFM)** **Location** - Kolkata, India*** Job Title: Associate, WFM Reporting **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

  • Operations Manager

    3 weeks ago

    Kolkata, India CogentHubCX Full time

    Job Summary: We are seeking a highly driven and experienced Operations Manager to oversee day-to-day activities in our BPO operations. The ideal candidate will bring leadership, efficiency, and a results-oriented mindset to ensure service delivery, team performance, and client satisfaction. This role is critical for meeting SLA targets, managing team leads,...

  • Operations Manager

    1 week ago

    Kolkata, West Bengal, India CogentHubCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:We are seeking a highly driven and experienced Operations Manager to oversee day-to-day activities in our BPO operations. The ideal candidate will bring leadership, efficiency, and a results-oriented mindset to ensure service delivery, team performance, and client satisfaction. This role is critical for meeting SLA targets, managing team leads,...

  • Process Associate

    2 weeks ago

    Kolkata, West Bengal, India Wipro Limited Full time

    The Job level on which he will be hired in - AA Academic Qualification and external certification required - High School / GED Range of experience in months - Fresher " The Responsibilities which will be played by the role - "1. Inbound Inquiries - Answer and resolve inbound telephone calls from Health Care Professionals and Members regarding benefits,...

  • Mid Level Manager

    3 weeks ago

    Kolkata, West Bengal, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Operations Manager ITes

    3 weeks ago

    Kolkata, India CogenthubCX Full time

    Operations Manager ITes & BPO Job Description CogentHubCx.AI is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and...

  • Operations Manager ITes

    1 week ago

    Kolkata, West Bengal, India CogenthubCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Operations Manager ITes & BPOJob DescriptionCogentHubCx.AI is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and key...

  • Operations Manager/Ops Manager/Diversity/International BPO

    3 weeks ago

    Kolkata, India Hiresquad Full time

    Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18LPA Candidate willing to relocate...