Associate, Wfm Dialer

4 days ago

Kolkata West Bengal, India PK Global Full time

Job Title:
Associate, WFM Dialer

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and Key Responsibilities**:

- Responsible for end-to-end dialer and campaign management.
- Solve Dialer related issues.
- Managing real time requests as per requirement related to Dialer.
- Prepare daily / weekly / monthly MIS as required.
- Produce and analyze daily efficiency reports.
- Manage real time breaks.
- Suggest ideas to improve dialing strategy.
- Effective implementation of agreed dialing strategy
- Liaise between the Centralized and Site WFM teams.
- Analysis and reporting of historical center performance statistics.
- Oversee analysis and reporting of employee performance including schedule adherence.
- Perform other duties and assignments as directed.
- Client interactions on the day-to-day transactions.
- Maintain and analyze the Dialer strategy to meet the required Contractibility and Conversion targets.
- Responsible to handle first level of Escalation for all Dialer Related issues.

**Key skills & knowledge**:

- Good communication skills.
- Good knowledge of MS Excel, MS Access & Power point.
- Knowledge of Dialer.
- Proficiency with computers
- Willing to work in a 24*7 environment.
- Ability to handle pressure situations.
- Drive for self-learning and knowledge enhancement.

**Educational Qualification**:
Graduate

Disclaimer:
**Location**:
IND Kolkata - Millenium City, Tower II, 5th

Language Requirements:
Time Type:
Full time
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